Betongame Terms and Conditions — A Complete Guide for Members

Betongame (hereinafter referred to as "the Platform") is an international online betting and gaming service. These Terms and Conditions constitute a legally binding agreement between the Platform and its members.

These Terms and Conditions were last updated on 1 June 2026. betongame reserves the right to amend them at any time. Members will be notified of any changes in advance via their registered email or in-app notification.

Continued use of the platform after any changes will be considered acceptance of the updated terms. If you do not wish to accept the new terms, you may request to close your account at any time.

To open an account with betongame, you must meet the following requirements:

• You must be at least 18 years old.
• All information provided at the time of registration must be accurate and truthful.
• Each individual may register a maximum of one account.
• Multiple members of the same household may hold separate accounts, but sharing the same payment method is not permitted.
• Sharing your account credentials with or allowing anyone else to access your account is strictly prohibited.

Betongame may request a copy of your national ID or passport for identity verification at any time. The withdrawal process may be delayed until verification is complete.

By registering, you confirm that you have read and agreed to these full Terms and Conditions. Any account registered by someone under the age of 18 may be terminated, and any deposited funds may be forfeited without refund.

Betongame supports transactions through all major mobile banking services in Bangladesh. A few key things to know about deposits and withdrawals:

Withdrawals may only be made to the same payment method used for the deposit. This is an internationally recognized requirement for anti-money laundering compliance. Identity verification may be mandatory for withdrawals above a certain amount.

Betongame charges no hidden fees. However, your mobile banking operator may apply their own transaction charges — this is outside betongame's control.

Keep the following rules in mind when placing bets on betongame:

• Once confirmed, a bet cannot be changed or cancelled.
• If a bet is affected by a technical error, betongame will investigate and make a final determination.
• If an event is cancelled or postponed, the stake will be refunded.
• If odds are found to contain an error, betongame reserves the right to void the affected bet.
• Placing opposing bets on the same event (arbitrage betting) is strictly prohibited.

In live betting, odds can change rapidly. The odds displayed at the moment you submit your bet will apply — unless the system was in the process of updating those odds at that exact moment, in which case you will be given the option to accept the new odds.

For casino games, each game's rules are available in the game window. If your connection drops during a game, the bet result is saved on the server and will be visible once you reconnect.

Betongame offers a variety of bonuses and promotions. Each offer comes with specific terms outlined in its description. Some general rules apply:

• A bonus cannot be claimed more than once unless the offer explicitly states otherwise.
• To convert a bonus into withdrawable cash, you must meet the specified wagering requirements.
• The deadline to meet wagering requirements is generally within 30 days of the bonus being issued.
• Some games contribute 100% towards bonus wagering requirements, while others contribute only partially.
• If evidence of bonus abuse is found, the bonus and any associated winnings will be forfeited.

Betongame reserves the right to modify or discontinue any ongoing promotion at any time. However, the terms of a bonus that has already been claimed will remain unchanged.

Betongame strictly prohibits the following activities. If any of these are detected, the account may be permanently suspended and funds forfeited:

• Opening an account using false information or concealing your identity.
• Creating multiple accounts to take advantage of bonus offers.
• Placing artificial bets with the intent to circumvent bonus conditions.
• Using another person's account or placing bets for the benefit of a third party.
• Using the platform for money laundering or any illegal financial transactions.
• Exploiting system vulnerabilities or technical errors to place bets.
• Unauthorized use of the betongame name or logo.

Betongame takes the protection of your personal information very seriously. Data collected during registration is used solely to provide our services and to meet legal obligations.

Betongame never stores your password or complete payment details. All communications are secured via SSL encryption. Your information is never sold or shared with third parties.

Full Privacy Policy Details Privacy Policy page.

Betongame reserves the right to temporarily suspend or permanently close an account in the following circumstances:

• Violation of any clause in these Terms and Conditions.
• Failure to verify identity or providing false information.
• A court order or legal obligation.
• Extended periods of inactivity (generally more than 12 months).
• At the member's own request.

If an account is closed for reasons other than a terms violation, any remaining balance will be refunded. If closure is due to a violation, a decision will be made following an investigation.

Betongame is not liable for the following:

• If a game is interrupted due to internet connectivity or device issues.
• Payment delays caused by a third-party system failure (such as a mobile banking operator outage).
• If account security is compromised due to the user's own negligence.
• Consequences of accessing the platform from a restricted region.

Betongame is committed to delivering the highest quality service at all times. However, temporary unavailability may occasionally occur due to technical reasons. betongame is not liable for any losses incurred during such periods.

Betongame believes entertainment should be enjoyable — not stressful. That's why we provide a range of tools for our members:

• Deposit Limits: Set a maximum deposit limit on a daily, weekly, or monthly basis.
• Bet Limits: Set a maximum stake amount per bet.
• Session Time: A limit on how long you can play in a single session.
• Cooling-Off: Temporary account suspension for 24 hours up to 30 days.
• Self-Exclusion: Request for long-term account closure.

To learn more about these tools and how to use them Responsible Gaming Visit the page.

If you have a dispute with betongame, please follow the process outlined below:

• First, contact our support team via live chat.
• If the issue remains unresolved, please submit a detailed complaint by email.
• Betongame aims to respond within 72 hours.
• For complex disputes, a third-party arbitrator may be sought.

The more details you provide with your complaint — such as the time, transaction ID, and screenshots — the faster we can resolve it.

Betongame operates under an international license. These terms have been formulated in accordance with international online gaming regulations.

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply. The agreement as a whole will not be voided.

Betongame considers the Bengali version of these Terms and Conditions to be the authoritative text. For any linguistic ambiguity, the betongame support team is available to provide clarification.